Thank you for taking the time to learn more about STARS Vigilant Site Registration subscription service and recent fee introduction. To maintain the delivery of this 24/7 service, we will be adding a $200 annual fee for each registered site. These changes allow us to maintain delivery of the 24/7 service you have come to rely on, ensuring we continue to cover the costs incurred to deliver our mission of providing critical care, anywhere.
Below, you will find answers to some frequently asked questions to help clarify this change.
If you have additional questions regarding the STARS Vigilant Site Registration fee introduction please fill in the contact form and we will contact you shortly.
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Why are you introducing a fee for Site Registration?
STARS Vigilant Site Registration exists to provide customers 24/7 access to a dynamic emergency response, guided by a STARS physician when appropriate.
The introduction of an annual fee will ensure our costs are optimized, allowing us to continuously improve our services to meet your needs and support STARS’ mission of providing critical care, anywhere.
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I have been an annual STARS donor, doesn’t my donation include free Site Registration?
Thank you for your ongoing support. Your voluntary donation allows us to fund our mission to provide critical care, anywhere. STARS Vigilant operates as a mission-aligned business within STARS and therefore the costs to deliver that service are separate from our donations. We rely on Site Registration fees to ensure the program remains sustainable.
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How do I cancel my STARS site if I no longer require it?
If you no longer require your registered site or do not wish to pay the annual fee, please fill out the form below.
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How will I be billed?
All sites will be billed together as one annual fee, on one annual invoice. You may pay by cheque, EFT or by credit card clicking here.
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I’d like to speak to someone about this change, who can I contact?
We’d be happy to answer any questions. Please fill out the form below and someone from the STARS Vigilant team will contact you.
Contact Us
If you have additional questions regarding the STARS Vigilant Site Registration Account Update, please fill in the contact form and we will contact you shortly.