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Coordinating Life-Saving Care

Emergency Link Centre – Critical Patient

Coordinating Life-Saving Care

The Emergency Link Centre (ELC) is where expert Emergency Communications Specialists provide life-saving coordination for critically ill and injured patients, 24 hours a day. Acting as a vital link between first responders, flight crews, hospitals, and EMS, our team ensures the right care reaches the right patient at the right time.

Person seated at desk with multiple monitors displaying maps, data visualizations, and software interfaces in a monitoring or control center environment.

What It Means to Work in the ELC – Critical Patient

As an Emergency Communications Specialist, you are the first point of contact in life-or-death situations, bringing together the right resources at the right time. In this role, you will manage logistics surrounding:

  • Coordination of STARS air ambulance dispatch, ensuring seamless communication between flight crews, hospitals, and EMS.
  • Mission tracking and support in real-time, using advanced communication and mapping technology.
  • Coordination of transport and care for critically ill and injured patients, facilitating virtual medical consultations with our team of critical care experts.
Senior STARS Emergency Link Centre managers demonstrate a process to a STARS transport physician in a behind-the-scenes photo from a STARS video shoot.

Emergency Link Centre

Collaboration in Action

Working in the ELC means being part of a highly skilled, high pressure, fast-paced team that works closely with:

  • Medical Crews – Ensuring flight teams have the information they need to deliver critical care.
  • Emergency Responders – Partnering with ground EMS, police, fire, emergency dispatch centers, and hospitals for a seamless response.
  • Technology and Operations Teams – Utilizing advanced tracking and communication tools to ensure mission success.
A STARS Emergency Communications Specialist is on the phone during an emergency request. The screens this specialist is looking at show the breadth of information they deal with while efficiently working emergency requests.

On The Job Training: We’ll Support You

Our Emergency Communications Specialists come from a wide variety of backgrounds. We provide robust training and coaching programs to arm you with the skills and knowledge you need to be successful, regardless of your past experience.

An over the shoulder view of a STARS Emergency Communications Specialist working at a work station in the Emergency Link Centre. The multiple screens show all of the applications that are used to efficiently facilitate coordinated patient transport and logistics. The sun rises through the windows while a STARS H145 air ambulance takes off.

Growth and Development in Emergency Communications

  • Specialized Emergency Communications Training – Extensive onboarding in emergency medical call facilitation and logistics, protocols, and patient care coordination.
  • Continuous Learning – Ongoing education in evolving emergency medical protocols and standards.
A designed image showing the three phases of a STARS Virtual Care call: a STARS Transport Physician reviewing the patient video at left, the attending physician with the patient, and the STARS air medical crew looking at the patient on a phone in the STARS H145 air ambulance.

Advancing Patient Care Through Innovation

At STARS, we are constantly seeking new ways to improve emergency response and patient outcomes. Our Emergency Link Centre (ELC) is at the forefront of these advancements, using cutting-edge communication and coordination tools to connect patients with the critical care they need.

In select regions, STARS Virtual Care allows our medical teams to assess and guide patient care sooner — before they even reach the helicopter. By leveraging technology, our Emergency Communications Specialists can facilitate real-time virtual consultations between on-scene responders and STARS critical care experts, helping ensure patients receive the best possible care from the moment an emergency call is made.

Learn how this technology is already making a difference: Read the full story.

Why Join the STARS ELC?

  • Be the First Line of Critical Care – Directly impact patient survival and outcomes.
  • Work with Advanced Technology – Use cutting-edge tools for real-time emergency coordination.
  • Join a Mission-Driven Team – Work alongside experts dedicated to saving lives.