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Supporting Those Who Save Lives

Corporate Services

Supporting Those Who Save Lives

At STARS, Corporate Services teams provide the essential backbone that enables our front-line crews to deliver critical care when it matters most. Whether in Finance, Human Resources, Information Technology, or Marketing and Communications, you’ll be part of something bigger — ensuring our teams have the resources, infrastructure, and support to save lives.

Group of people seated indoors wearing blue NASA flight suits and casual clothing, appearing to be at a formal presentation or training event.
STARS staff at the Grande Prairie base pose for a photograph together at one of the employees desks. The cabinets at the desk are decorated in wrapping paper and bows for the Christmas holiday season.

Engineering

Collaboration in Action

Our hybrid work environment blends flexibility with meaningful connection. With designated Collaboration Days at the bases, teams come together to share ideas, build relationships, and drive impact across departments. Teamwork and respect are at the heart of everything we do.

Corporate Services professionals play a vital role in shaping the future of STARS. Whether streamlining processes, innovating infrastructure, or enhancing our digital systems, your work ensures that our mission remains strong and sustainable.

STARS staff from all divisions are seated around tables, collaborating and discussing topics related to how to move the organization forward during the first ever in-person Go Time Live event in November 2023.

Grow with Corporate

STARS offers an environment like no other. As part of a small but complex organization, you’ll gain exposure to diverse challenges and opportunities for professional growth within your field. Our teams are designed for both stability and agility, ensuring continuous support for our staff, patients, and community partners.

STARS operations members and other staff laugh while at a community event

Learning, Development, and Innovation

Continuous learning is part of our DNA. Whether through hands-on experience in a dynamic environment or formal continuing education, you’ll have the opportunity to stay at the top of your game.

Innovation drives everything we do. Corporate Services teams play a critical role in evaluating and implementing new solutions, ensuring that safety, reliability, and operational excellence remain at the forefront of STARS’ success.

Highlighting What We Do

STARS CEO Dr. John Froh stands at a podium in a Grand Prize show home during the 2025 STARS Lottery Alberta launch event in Calgary, flanked by STARS operations staff in their duty blue uniforms.

Lottery

Our largest annual fundraiser spans three provinces, helping fund approximately 1.5 bases each year. The lottery plays a vital role in ensuring we can be there for patients when they need us most.
A STARS H145 air ambulance is shown moments before taking off outside of the STARS Winnipeg Hangar. The STARS brand is large and present on both the side of the building and on the side of the helicopter.

Brand

We shape how people see and connect with STARS. From messaging to design, we ensure our brand reflects our mission, builds trust, and inspires the support that makes our work possible.
STARS staff lead a tour group through the STARS Emergency Link Centre.

Transparency

We keep our community informed. By sharing operational insights, we highlight the impact of donor support and tell STARS’ story through data.
A member of STARS staff is show receiving the STARS Helios award, recognition for many years of continued and dedicated service to the organization and its goals.

Recognition

We celebrate the dedication and achievements of our team, recognizing those who go above and beyond in our life-saving mission.
A behind the scenes (and camera) look at a photoshoot of STARS Very Important Patient Sean Rickards photographed with the crew that worked to save his life.

Storytelling

Our Very Important Patients (VIPs) are at the heart of our work. We share their stories to inspire, educate, and showcase the impact of our mission — from the patients we care for to the people who make each mission possible.
Members of STARS information technology team work on servers in the STARS server room at the Calgary headquarters.

Technology

We implement innovative systems to enhance efficiency and performance across STARS. From optimizing digital tools, to introducing mission-critical systems like Computer-Aided Dispatch, our teams ensure technology supports our operations and advanced patient care.
A temporary stock image of a woman and man reviewing documents in a modern office setting.

Power the Mission with Strategic Stewardship

Finance

The Finance team ensures STARS has the financial strength to continue delivering life-saving care. Their expertise enables STARS to maximize resources, maintain transparency, and uphold donor trust. Building and supporting relationships across the organization is the foundation of the Finance team.

Key focus areas
  • Strategic Decision Making – Conduct robust data analysis, anticipate financial trends, and offer strategic insights to support both critical operations and future initiatives of the organization.
  • Financial Management and Planning – Ensure long-term sustainability through setting financial goals, budgeting wisely, and forecasting the future to guide the organization’s success.
  • Financial Reporting and Analysis – Provide a clear picture of the organization’s financial health, helping leaders make informed decisions.
  • Risk Management – Identify potential financial risks and developing strategies to minimize their impact, ensuring the Organization’s financial stability.
Person with long blonde wavy hair wearing a white turtleneck sits at a table in an office setting with a red chair, speaking with caption "a medic,"

Supporting our people

Human Resources

The driving force behind every mission is our exceptional team and our HR crew ensures they have what they need to thrive. From recruitment to professional development, HR cultivates and supports an engaged and mission-driven workforce.

Our team delivers consultation and support to leaders and team members across the HR spectrum. From program and policy development to employee relations, HR is a vital resource in fostering a collaborative and supportive environment.

Key focus areas
  • Talent Acquisition – Attracting top talent to ensure every area within STARS has the skills and knowledge to deliver on and support our life-saving mission.
  • Employee Experience – Focusing on making STARS a place that team members want to come to work every day.
  • Benefits – Keeping a finger on the pulse of market trends to provide benefits that support physical and mental wellbeing.
  • Training – Supporting the ongoing training and development of team members to ensure they stay at the top of their game.
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Two members of the STARS IT team, members of the Corporate Services group, work on server stations in the STARS server room. The server racks are at left, she is foreground working on a pull-out station while he is smiling and working on connections in the background.

Powering critical care with innovation

Information Technology

Behind every mission, there’s a layer of data and technology that helps STARS deliver critical care when it matters most. Our technology department plays a crucial role in ensuring seamless operations, from real-time emergency response coordination, to improving patient care, to leveraging data for decision-making.

Key focus areas
  • Mission-Critical Systems – Building and maintaining the cloud and software infrastructure that connects emergency teams, flight operations, and communications centres.
  • Data and Analytics – Turning mission data into actionable insights to optimize patient care, flight logistics, and operational efficiency.
  • Cybersecurity and Compliance – Protecting the information we are entrusted with, and ensuring regulatory compliance across all STARS platforms.
  • Technology Innovation – Enhancing and expanding the boundaries of STARS care, includig advanced charting, medical research, resilient cloud systems, and virtual care.
A behind the scenes (and camera) look at a photoshoot of STARS Very Important Patient Sean Rickards photographed with the crew that worked to save his life.

Telling the STARS story

Marketing and Communications

The Marketing & Communications team is the voice of STARS, sharing powerful stories that connect communities with our life-saving mission. Through strategic campaigns, digital storytelling, and media engagement, this team drives awareness, deepens engagement, and inspires support. Their work not only builds and protects the STARS brand but also plays a vital role in fundraising and advocacy efforts.

Key focus areas
  • Brand and Creative – Ensuring a consistent and compelling brand presence across all platforms.
  • Content and Storytelling – Crafting impactful narratives that showcase the difference STARS makes every day.
  • Social Media and Digital Marketing – Engaging audiences across channels with inspiring, innovative and emotional content.
  • Public and Media Relations – Strengthening relationships with the public and media to enhance visibility and credibility.
  • Event Marketing – Supporting fundraising and engagement events that bring our mission to life.

See how we tell the STARS story to the world.