STARS Career Opportunity
Industry Call Taker
Location: Calgary base
Closing Date: Jan 15, 2013
This individual is responsible for answering incoming customer calls, specifically to register remote industry sites; respond to customer needs in a professional, service-oriented manner, and maintain the highest level of customer satisfaction. Modeling effective communication skills, STARS Industry Call Takers must be knowledgeable about upstream industry operations and the role STARS plays in emergency response.
When assessing your competencies for this role you recognize your proven call management techniques of establishing and maintaining rapport with customers, using questioning techniques to guide a call and the diffusing of volatile situations. Identify your ability of providing professional customer service, by having followed through on commitments and anticipating potential needs or problems of customers.
Your resume illustrates a minimum of a High School Diploma or equivalent and previous Call Centre experience. Oil and Gas Industry experience is preferred.
We offer a competitive salary based on education and experience as well as an excellent organization paid benefit package with a matched RRSP program. More importantly, you will be a key member of the STARS organization and a link in our ability to execute our mission of saving lives safely.
To explore this opportunity further, please submit your resume to email@example.com by January 15th 2013.
While we thank everyone for their interest, we are only able to contact applicants selected for an interview. You are encouraged to watch for future opportunities by checking www.stars.ca.
The Shock Trauma Air Rescue Society (STARS) is a charitable non-profit organization that provides a safe, rapid, highly specialized emergency medical transport system for critically ill and injured patients.
STARS is a well recognized leader in critical patient care, rapid transportation, and emergency medical training and education. We have a unique model of community, corporate and government support that has led to an exemplary record of excellence in patient care and continuous innovation.
STARS has flown more than 23,000 missions since 1985, and operates from six bases across Alberta, Saskatchewan and Manitoba, including Calgary, Edmonton, Grande Prairie, Regina, Saskatoon and Winnipeg.