STARS offers time, hope and life-saving transport to critically ill and injured patients.

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Gordon Fletcher - Grovedale, AB
Every time a STARS helicopter passes overhead, Gordon Fletcher takes a moment to reflect. On Oct. 2, 2013 Gordon was carried by...

STARS Career Opportunity

Desktop Support

Location: Calgary

Closing Date: Dec 8, 2017

When STARS took to the air for the first time over 30 years ago, our founder, Dr. Powell, checked the mail every morning to see if enough donations had been received to keep our doors open one more day. Motivated to dramatically change emergency care for communities across a vast landscape, he threw his passion into creating a helicopter air ambulance service – built and supported by the community.

Today, STARS provides world-class services across Western Canada and continues to be fueled by grassroots community support. For many, STARS is their lifeline.

We want you to be part of the crew that makes this all possible.

Desktop Support

Desktop Support is an integral part, and typically the face of the Information Technology team by providing end-user technical support in person and over the phone. This position provides technical support of desktop computers, applications and related technologies, performing such activities as configuring, testing, deploying and supporting desktop operating systems, desktop applications, and mobile devices. Activities require an understanding of the interaction of application software and operating systems to diagnose and resolve technical problems. This is a service-oriented technical role where excellent problem solving capabilities, communication skills and customer service skills are essential. This individual will be able to work independently in a fast paced, multi-tasking, team environment.

In your previous three (3) – five (5) years’ of work experience you demonstrate a client-centric philosophy with strong communication and persistent problem solving skills and have significant experience supporting personal and networked computing devices, Windows operating systems and Office productivity and related desktop software. Experience supporting Windows 7/10 and Office 2010/2013 would be an asset. You adhere to established ITIL incident, problem and change management processes, standards and best practices to ensure the ongoing usability and reliability of the end user computing environment. You work collaboratively with end users and the IT team to assess the functional computing needs of end users and deliver quality solutions and positive client experience.

You have a technical certification from a recognized technical institute with some exposure to networking, Exchange, and CISCO. ITIL and/or A+ would be considered an asset.

We offer a competitive salary based on education and experience, as well as an excellent organization-paid benefit package with a matched RRSP program. More importantly, you will be a key member of the STARS organization and a link in our ability to execute our mission of saving lives safely within the chain of survival.

To explore this opportunity further, please submit your resume to Close date December 8, 2017.

Additional information

STARS Recruiting

While we thank everyone for their interest, we are only able to contact applicants selected for an interview. You are encouraged to watch for future opportunities by checking

The Shock Trauma Air Rescue Service (STARS) is a charitable non-profit organization that provides a safe, rapid, highly specialized emergency medical transport system for critically ill and injured patients.

STARS is a well recognized leader in critical patient care, rapid transportation, and emergency medical training and education. We have a unique model of community, corporate and government support that has led to an exemplary record of excellence in patient care and continuous innovation.

STARS has flown more than 33,000 missions since 1985, and operates from six bases across Western Canada, including Calgary, Edmonton, Grande Prairie, Regina, Saskatoon and Winnipeg.